Visit Canterbury Member terms and conditions | Joining Visit Canterbury | Visit Canterbury

Joining Visit Canterbury

Visit Canterbury Member terms and conditions

Food and drink

These conditions form an integral part of the membership form for registration of Bars, Clubs, Cafés and Restaurants for the Visit Canterbury Partnership Scheme.

1. In these conditions “the Administrator” means Canterbury City Council and “the Partner” means the person booking membership of the Visit Canterbury Partnership Scheme.

2. Partner agents shall be deemed to be acting as principals for all purposes connected herewith and shall be solely responsible for payment of all space booked.

3. The exchange of the Partner’s membership form and the Administrator’s acceptance subject to these conditions at the Administrator’s current rate of charges, forms the contract between the Administrator and the Partner.

4. The Administrator retains the right to edit the Partner’s copy should it in their absolute discretion be deemed necessary. The Partner is requested to keep copy matter to the set number of words where requested.

5. All Partner memberships are accepted subject to the following conditions:

a) That the business complies with statutory obligations and other regulations including Hygiene, Health & Safety, Fire Precautions Act and Public Liability Insurance.

6. All membership bookings are accepted subject to approval of copy by the Administrator and subject to space being available. The Administrator will not be liable for loss or damages consequential upon or otherwise occasioned by error, late publication, non-publication or the failure of entry/advertisement and/or Destination Management System entry to appear for any cause whatsoever.

7. All entries for the 2017 Canterbury District Guide will be laid out at the discretion of the Administrator. No guarantee can be given to any form of placement.

8. It is the Partner’s sole responsibility to proof read their entry in the 2017 Canterbury District Guide, on www.canterbury.co.uk, m.canterbury.co.uk and, where applicable, www.canterburygroups.co.uk and www.conferencecanterbury.co.uk. The Partner will be sent a proof of the entry for approval prior to going to print. In the absence of any response by the due date, the Administrator will have to assume that it is correct.

9. The Administrator reserves the right in their absolute discretion to omit or suspend a listing and/or Destination Management System entry at any time with a valid reason (e.g. level of customer complaints, failure to pay balance payment) and shall be under no liability to the Partner for doing so.

10. The Partner warrants that the listing and/or Destination Management System entries do not contravene any Act of Parliament nor are they in any way illegal or defamatory or an infringement of the British Code of Advertising Practice. The Partner will indemnify the Administrator fully in respect of any claim made against the Administrator from the listing and/or Destination Management System entry.

11. The Administrator reserves the right for a local authority officer to inspect the premises.

12. The Partner has the option and will be responsible for printing DL or A5 promotional material at his/her own expense and delivering to the Canterbury Visitor Centre for inclusion in the Centre’s advertising racking area. The Partner will be responsible for ensuring their information is displayed in the Canterbury Visitor Information Centre.

13. The Partner will receive a listing on m.canterbury.co.uk, the dedicated mobile website for Tourism in the district.

14. Partners’ will receive full listing on www.canterburygroups.co.uk and/or www.conferencecanterbury.co.uk where relevant (ie business can accommodate group bookings, special group tariffs are offered).

15. The Administrator will advise The Partner on opportunities as and when they arise in relation to national and international marketing and publicity activity and consumer newsletters, on-line promotional campaigns, industry events and training opportunities but does not guarantee any such inclusion in the above at any time.

16. The Partner will be responsible for completing the relevant form if he/she wish his/her event(s) to appear on the Destination Management System. All event listings are subject to approval of copy by the Administrator and may be refused at the Administrator’s discretion.

17. Acceptance of all orders for publication/inclusion on the Destination Management System is subject to the conditions herein unless otherwise agreed to in writing by the Administrator.

Places to stay

These conditions form an integral part of the membership form for registration of accommodation for the Visit Canterbury Partnership Scheme.

1. In these conditions “the Administrator” means Canterbury City Council and “the Partner” means the person booking membership of the Visit Canterbury Partnership Scheme.

2. Partner agents shall be deemed to be acting as princiåΩpals for all purposes connected herewith and shall be solely responsible for payment of all space booked.

3. The exchange of the Partner’s membership form and the Administrator’s acceptance subject to these conditions at the Administrator’s current rate of charges, forms the contract between the Administrator and the Partner.

4. The Administrator retains the right to edit the Partner’s copy should it in their absolute discretion be deemed necessary. The Partner is requested to keep copy matter to the set number of words where requested.

5. All Partner memberships are accepted subject to the following conditions:

  • That the establishment is currently graded under one of the national grading schemes and continues to remain graded throughout 2017 or
  • That the establishment is currently awaiting inspection and assessment under one of the national grading schemes (payment having been made to the inspecting body) and that a minimum grade is expected to be awarded.
  • That the establishment complies with statutory obligations and other regulations including Fire Precautions Act and Public Liability Insurance.

6. All memberships are accepted subject to approval of copy by the Administrator and subject to space being available. The Administrator will not be liable for loss or damages consequential upon or otherwise occasioned by error, late publication, non-publication or the failure of entry/advertisement and/or Destination Management System entry to appear for any cause whatsoever.

7. All entries for the 2017 Canterbury District Guide will be laid out within towns, in classification order, advert size and alphabetically wherever possible in relation to page layout. The countryside accommodation section will be laid out in classification, advert size and then alphabetically. No guarantee can be given to any form of placement.

8. It is the Partner’s sole responsibility to proof read his/her advertisement entry in the 2017 Canterbury District Guide and on the www.canterbury.co.uk website. The Partner will be sent a proof of the entry for approval prior to going to print. In the absence of any response by the due date, the Administrator will have to assume that it is correct.

9. The Administrator reserves the right in their absolute discretion to omit or suspend a Destination Management System entry at any time with a valid reason (i.e. level of customer complaints, failure to pay balance payment, lapsed grading) and shall be under no liability to the Partner for doing so.

10. The Partner warrants that the advertisement and/or Destination Management System entries do not contravene any Act of Parliament nor are they in any way illegal or defamatory or an infringement of the British Code of Advertising Practice. The Partner will indemnify the Administrator fully in respect of any claim made against the Administrator from the advertisement and/or Destination Management System entry.

11. The Partner’s property, photographs, artwork etc are held by the Administrator at the owner’s risk and should be insured against loss or damage from whatever cause.

12. The Administrator reserves the right for a local authority officer to inspect the premises.

13. The Partner has the option and will be responsible for printing DL or A5 promotional material at his/her own expense and delivering to the Canterbury Visitor Centre for inclusion in the Centre’s advertising racking area. The Partner will be responsible for ensuring their information is displayed at the Canterbury Visitor Centre.

14. The Partner will receive a listing on m.canterbury.co.uk, the dedicated mobile website for tourism in the district and, where relevant, on www.canterburygroups.co.uk and www.conferencecanterbury.co.uk.

15. The Administrator will advise the Partner on opportunities as and when they arise in relation to national and international marketing and publicity activity and consumer newsletters, on-line promotional campaigns, industry events and training opportunities but does not guarantee any such inclusion in the above at any time.

16. The Partner will be responsible for completing the relevant form if he/she wish his/her event(s) to appear on the Destination Management System. All event listings are subject to approval of copy by the Administrator and may be refused at any time at the Administrator’s discretion.

17. Acceptance of all orders for publication/inclusion on the Destination Management System is subject to the conditions herein unless otherwise agreed to in writing by the Administrator.

Additional terms and conditions relating to website online accommodation bookings:

  • The Accommodation Provider appoints Canterbury City Council to be its agent for all bookings to the Establishment made via www.canterbury.co.uk (the website).
  • The Accommodation Provider will update on a regular basis the number of rooms available and the appropriate rate of such accommodation.
  • The Accommodation Provider will honour the resulting availability and rates shown on the website.
  • The Accommodation Provider will pay Canterbury City Council a 10% commission for the total number of nights stayed as opposed to number of nights booked via the website or via bookings taken by the Canterbury Visitor Centre staff.
  • The Accommodation Provider will be invoiced for commission on a quarterly basis for all bookings made via the website.
  • “No shows” and cancellations must be logged in Guestlink within one week. If not logged Canterbury City Council will include the commission on the next invoice.
  • Invoices are payable within 30 days of postmark. Any disputes must be raised within 14 days of postmark on invoice, or the full invoice is payable.
  • The Accommodation Provider will receive notification of a DMS booking via fax, email or both and details can be found once a provider has logged on via the Guestlink website.
  • For non-allocated rooms the accommodation provider MUST confirm all web reservations direct to the customer within 24 hours of the reservation being made.
  • Seeking initial deposit and payment for the balance of both allocated and non-allocated website bookings is the responsibility of the Accommodation Provider.
  • Accommodation Providers must display and honour their terms and conditions for web bookings.
  • Canterbury City council is under no obligation to pay or seek payment for any accommodation costs, or seek any cancellation fees from the Customer.

Things to do

These conditions form an integral part of the membership form for registration of attractions and tours for the Visit Canterbury Partnership Scheme.

1. In these conditions “the Administrator” means Canterbury City Council and “the Partner” means the person booking membership of the Visit Canterbury Partnership Scheme.

2. Partner agents shall be deemed to be acting as principals for all purposes connected herewith and shall be solely responsible for payment of all space booked.

3. The exchange of the Partner’s membership form and the Administrator’s acceptance subject to these conditions at the Administrators’ current rate of charges, forms the contract between the Administrator and the Partner.

4. The Administrator retains the right to edit the Partners copy should it in their absolute discretion be deemed necessary. The Partner is requested to keep copy matter to the set number of words where requested.

5. All Partner memberships are accepted subject to the following conditions:

a) That the Partner complies with statutory obligations and other regulations pertinent to their business.

6. All memberships are accepted subject to approval of copy by the Administrator and subject to space being available. The Administrator will not be liable for loss or damages consequential upon or otherwise occasioned by error, late publication, non-publication or the failure of entry/advertisement and/or Destination Management System entry to appear for any cause whatsoever.

7. All entries for the 2017 Canterbury District Guide will be laid out at the discretion of the Administrator. No guarantee can be given to any form of placement.

8. It is the Partner’s sole responsibility to proof read their entry in the 2017 Canterbury District Guide, on www.canterbury.co.uk, m.canterbury.co.uk and, where relevant, www.canterburygroups.co.uk. The Partner will be sent a proof of the entry for approval prior to going to print. In the absence of any response by the due date, the Administrator will have to assume that it is correct.

9. The Administrator reserves the right in their absolute discretion to omit or suspend a listing/ Destination Management System entry at any time with a valid reason (e.g. level of customer complaints, failure to pay balance payment) and shall be under no liability to the Partner for doing so.

10. The Partner warrants that the listing/ Destination Management System entries do not contravene any Act of Parliament nor are they in any way illegal or defamatory or an infringement of the British Code of Advertising Practice. The Partner will indemnify the Administrator fully in respect of any claim made against the Administrator from the listing and/or Destination Management System entry.

11. The Partner has the option and will be responsible for printing DL or A5 promotional material at his/her own expense and delivering to the Canterbury Visitor Centre for inclusion in the Centre’s racking. The Partner will be responsible for ensuring their information is displayed in the Canterbury Visitor Information Centre.

12. The Partner will receive a listing on m.canterbury.co.uk, the dedicated mobile website for tourism in the district.

13. Partners’ will receive full listing on www.canterburygroups.co.uk where relevant (ie business can accommodate group bookings, special group tariffs are offered).

14. The Administrator will advise the Partner on opportunities as and when they arise in relation to national and international marketing and publicity activity and consumer newsletters, on-line promotional campaigns, industry events and training opportunities but does not guarantee any such inclusion in the above at any time.

15. The Partner will be responsible for completing the relevant form if he/she wish his/her event(s) to appear on the Destination Management System. All event listings are subject to approval of copy by the Administrator and may be refused at any time at the Administrator’s discretion.

16. Acceptance of all orders for publication/inclusion on the Destination Management System is subject to the conditions herein unless otherwise agreed to in writing by the Administrator.