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  • Delivery Terms and Conditions

    Your order will normally be dispatched within 7 working (seven) days of placing the order. Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable. We shall not be liable for any delay that you may suffer in this regard. If you would like to check the status of your order please telephone 01227 378 100 or visit The Canterbury Visitor Centre, The Beaney Art Museum and Library, 18 High Street, Canterbury, Kent, CT1 2RA or email us at canterburyinformation@canterbury.gov.uk.

    Our trading hours are Monday to Saturday, 9.00am to 5.30pm. Sunday 10.00am to 4.00pm. Our Call Centre is also open during these times when we will be pleased to take your call or reply to an email.

    We are authorised to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.

  • Postage and Packaging

    Postage and packaging is charged in addition to the cost of the item and is calculated by the total weight of your order. You will be quoted a postage and package rate before you check out and pay for your order.

  • Delivery

    We will endeavour to dispatch your order within 7 working days, subject to availability. If E-Shop store products become temporarily unavailable, we shall hold your order until we have the product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then we will seek to offer you a suitable alternative or give you a full refund.

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